Discover Govillemo – the Brand-New Citizen Portal for Townies

The Town of Mount Royal’s communications team would like to inform you of an important change to its direct communication service with residents, both for emergency alerts and for regular notifications.

Following the cybersecurity incident that affected the database of American company CodeRED at the end of 2025, the Town has decided to replace this service and review its entire alert and notification system.

Until now, the Town has used CodeRED only for emergency alerts and calls, and Bciti+ for SMS and email notifications related to regular communications. These two platforms operated separately, which meant two separate accounts for residents.

Since April 1, 2026, all alerts are consolidated and distributed through govillemo.ca, a new citizen portal managed by our website provider. This change will allow for better coordination of emergency communications and regular notifications using a single platform.

Why register on the Govillemo.ca portal?

• It is the best way to be notified in case of an emergency (e.g., boil water advisories, evacuations, etc.) and to receive regular notifications (e.g., Town council, collections, recreational activities, roads and maintenance, etc.).
• The portal will contact you by phone (in case of an emergency only), by SMS or email, or by push notification, depending on your selected preferences and the contact information you provided.
• The new web portal is accessible online; a smartphone app that can be downloaded for free will be available soon. Please stay tuned for further updates on this matter.

Once you have registered on the govillemo.ca portal, you will receive emergency alerts by phone, text message, push notification, or email. You can also choose to receive regular notifications by text message, push notification, or email based on your interests (Town council, collections, recreation, roads and maintenance, etc.). 

How do I register for govillemo.ca?

1. Go to the Registration page, enter your personal information and customize your subscription preferences by selecting your topics of interest,
2. An email will be sent to you automatically to the email address you supplied. You must click on the “Activate my account” button,
3. You will be redirected to your account dashboard,
4. IMPORTANT: Start the validation process for your telephone number to confirm that you are the owner:
   1. A code will be sent to you by SMS or voicemail to complete your registration.
5. View the explanatory video to ensure a successful registration:

Tutorial

Accessing the citizen portal

The portal is accessible on the web or through smartphone apps. Once you have created your citizen account on any of the platforms, you can use the same information to log in to the platform of your choice:

• On the web: https://www.govillemo.ca/en
• Android app: coming soon
• iOS (Apple) app: coming soon

Alert system identification number

In case of an emergency, you will recognize the citizen portal's call on your display with this phone number: 1 855 734-5070.

Please be sure to save this number in your phone contacts under “TMR Alerts” to recognize it more easily.

If you have any questions about this change, please read the FAQprepared for this purpose, or send an email to: communications@town.mount-royal.qc.ca.