Emergency Measures

The Town of Mount Royal’s communications team would like to inform you of an important change to its emergency communication service with residents. 

Following the cybersecurity incident that affected the database of American company CodeRED at the end of 2025, the Town has decided to replace this service and review its entire alert and notification system.

Starting April 1, 2026, all alerts will be consolidated and distributed through govillemo.ca, a new citizen portal managed by our website provider. 

Sign up now!

The Emergency, Succession and Mission Plan (ESMP) developed by Town of Mount Royal is a concrete means of meeting the needs of citizens in major emergencies. This tool grew out of the overall process to prioritize and optimize the safety of inhabitants and all people passing through Town territory.

The ESMP is part of the Montreal agglomeration civil protection plan. In the event of an emergency, five missions may be deployed:

• Assistance to victims (lodging and relocation assistance, food, clothing, multi-service assistance centre, biopsychosocial services)
• Local communications (relations with citizens, responders and the media)
• Administrative and logistical support (assistance to the emergency operations centre, human resources management, financial management, technical and logistical support, procurement of goods and services)
• Public works (intervention at the site of the disaster and support for the responders)
• Public security (protection of citizens and their property through interventions in support of municipal departments).

The plan can be activated in response to any emergency situation. Its objectives are to:

• Manage the emergency situation
• Maintain services in the community
• Provide support to the response teams at the site of the disaster.

Various events could occur on Town territory or in nearby areas. Accordingly, the risks have been catalogued by priority level (from 1 to 3). See the Montreal agglomeration’s Civil Protection portal to learn more about the potential hazards and the measures planned to deal with these situations.

If you are a person with reduced mobility due to your age or a disability (impaired motor skills, vision or hearing, etc.), you can request to have your name added to the Town's list of persons with reduced mobility at the Public Security department. In the event of emergency situations, the Town will be able to advise emergency services of your particular situation.

Fill out the form

The Town has put in place several tools in order to be ready to act quickly and effectively in the event of a general alert. You should also be prepared to deal with this type of situation, in particular by having a family emergency plan and a 72-hour emergency kit, as suggested by the Quebec government.

72 Hour Kit: Be Ready in Case of Emergency!

In a serious emergency, you'll need some basic supplies so you can be self-sufficient for at least 72 hours. You may have to get by without electricity or running water. In fact, the ice storm of April 5, 2023 proved that a situation of this magnitude can happen at any time. It is very important to be aware of the risks we may face.

A basic emergency kit includes the following items: 

• Water - Two liters of water per person per day
• Food - Non-perishable foods such as canned goods, energy bars and dehydrated foods
• Hand-held can opener
• Hand-cranked or battery-powered flashlight (and spare batteries)
• Hand-cranked or battery-powered radio
• Spare batteries
• First-aid kit and special-needs items
• Extra keys - for car and home
• Cash

Get Prepared is a federal government website that provides all the information you need.

For more information, visit Hydro-Québec's Web page on tips for preparing for an outage.

Agropur cooperative and Saputo Canada Dairy Products, both located in the borough of St-Laurent, have put in place processes to quickly inform local residents of any emergencies that may occur in their buildings.

In fact, both companies have a warning siren to inform the surrounding population in the event of a major industrial accident. Lasting three (3) minutes, this siren is the preferred means used by the Ville de Montréal and its boroughs and demerged municipalities to encourage the population to take shelter in the event of a toxic leak from a plant on its territory (the sound of the siren can be heard within a radius of 1.1 km around the plants).

SAFETY INSTRUCTIONS TO FOLLOW IF YOU HEAR THE SIREN

In the event of an industrial accident involving the release of ammonia into the air:

• Take shelter indoors immediately. Don’t forget your pets if they are near you.
• Close doors and windows, as well as ventilation systems and air exchangers to prevent the toxic product from getting in. Make sure the openings to the outside are sealed.
• Leave your children at school or daycare. The staff at both these places will know what to do.
• Dial 9-1-1 only if your health or safety is threatened and you need immediate assistance. Free up telephone lines (landline and cellular) to allow effective communication with emergency services.
• If you are already in a vehicle, head out of the affected area as soon as possible, while respecting the Highway Safety Code. Close your vehicle’s windows and air conditioning/heating system.
• If necessary, follow developments on the radio or continuous news channels on television for instructions from the authorities.

Saputo

Agropur

Consult a video of the sirens in action

Consult Montreal's Centre de sécurité civile's web page