A Look Back at the May 21, 2025 Test
On May 21, the Town of Mount Royal conducted a test call of its CodeRED emergency telephone messaging system. The objective of the test was to make sure that the system was working as planned and that subscribing residents were receiving the information we wanted them to get.
The test went well, and the alert messages reached people registered with the various contact sources. Here are some statistics:
Telephone calls:
- Of 5,375 residents registered for telephone calls:
- 46.20% answered the phone
- 49.40% let their voicemail answer.
- Total percentage of calls answered: 95.60%.
- The remaining 4.40% are lines that are either deactivated or no longer in service.
Emails and text messages:
- 2,618 emails and 2,437 text messages were also distributed
What is CodeRED?
CodeRED is a platform that enables us to create alerts and reach our population in the event of an emergency, either by email, text message or telephone message.
What is an emergency or a critical situation?
An emergency or critical situation is defined as an extraordinary, potentially life-threatening event. Here are some examples of situations that may require an emergency alert to be sent out:
- Boil-water notices, water non-consumption notices
- Incidents involving toxic gases or products
- Major fire
- Prolonged power shortages in winter
- Evacuation notices
You want to register and learn more?
If you haven't yet registered for CodeRED and would like to do so, or if you'd like more information about this means of emergency communication, please visit the CodeRED, (Emergency Measures) page of the Safety and Security section, or call 514 734-2986.
To register:
No internet access to register?
If you don't have access to Internet, you can come in person to the Town Hall (90, Roosevelt Avenue) to fill out a paper form. You can choose to receive alerts by email, text message or phone message, and also select several contact options. Registration is free, and your privacy is protected.
Do you have any questions about CodeRED?
Please write to us at: communications@ville.mont-royal.qc.ca
