Registration

Registrations for recreation activities and aquatic programs are held during spring, late summer and early winter. Consult our brochure or have a look at our step-by-step guide on how to register online, if needed.

Winter 2020

Aquatic activities (online only)

• Tuesday, December 3, from 18:00 to midnight; browse the various programs.

All other activities (including aquatic activities, if places are still available)

Mount Royal Residents

• Online: from Monday, December 9 at 9:00 until Friday, December 13 at 16:00*
• Registration form drop-off or transmission by fax: from Wednesday, December 11 at 9:00 until Friday, December 13 at 16:00*
  • General registration form
  • Seniors registration form

Non-residents

• Online, registration form drop-off or transmission by fax: from Thursday, December 12 at 9:00 until Friday, December 13 at 16:00*

* Prices increase by 15% as of December 13 at 16:00 (unless otherwise specified)

REMINDER

No registration will be processed at the counter during the registration period. Computers and staff are available at the Recreation Centre and telephone assistance (514 734-2928) to guide you through your internet registration.

Refund policy

For requests submitted (*Some exceptions may apply):

• Before the first week of classes: 85% 
• After the first class: 75%
• After the second class: 50%
• After the third class: No refund

Note: A minimum of 24 hours’ notice is required before each deadline, failing which the next administrative charge will apply.

Important: All refund and transfer requests must be submitted in person, in writing, by fax or by e-mail at rec-mt-royal@town.mount-royal.qc.ca requests by telephone will not be accepted.

*Exceptions

Multi-theme Day Camp (school break) 

You must submit your request, in writing, at least one week before the start of the camp to obtain 85% of the amount paid, failing which no reimbursement will be made.

Summer Day Camps and Specialized Camps (including day care service and outings)

You must submit your request two weeks before the start of the chosen camp to obtain 85% of the amount paid, failing which no reimbursement will be made.

Single-day activities and senior excursions

You must submit your request at least two weeks before the activity date to obtain 85% of the amount paid, failing which no reimbursement will be made.

Overnight Trips Cancellation Policy - Seniors 

Refunds for overnight trips are not issued by the Town of Mount Royal when there is less than 30 days before the departure date. No exceptions will be made to this policy. Please take note that full refunds must be claimed through your cancellation insurance.

Illness

If the registered person is no longer able to attend classes for medical reasons, his/her request will be considered only upon presentation of a medical certificate. If the request is approved after the beginning of activity, the refund will be made on a pro rata basis for the remaining number of classes or days in the program less the 15% administration charge.

Transfers

Requests for transfers will be considered up to one week before the start of the activities.

*Exceptions

Multi-theme day camp 

Written requests for transfers for the Multi-theme day camp will be accepted up to 48 hours before the first starting day, if space is available. After the date, no transfers will be made.

Summer Day Camps and Specialized Camps 

Written requests for transfers for the day camps and specialized camps will be accepted up to two weeks before the beginning of the chosen camp, if space is available. After the date, no transfers will be made.

Refund conditions

Membership fees for the Recreation Centre, tennis and swimming pools are not refundable.

Refunds will be made only by cheque or in the form of a credit to your Visa, MasterCard or Interac card.

Payment or credit will not be made for refunds of $10 or less (after deduction of the administration charge).

Cancellation of activities and opening of new groups

Insufficient registration will result in the cancellation of the activity. Depending on registration and available resources, groups or courses may be added. The Town reserves the right to modify or terminate programs and activities at any time.

List of employees

You can refer to the list of Recreation, Culture and Community Activities Department employees.