Mount Royal, July 12, 2021 – Unlike employees in other Town of Mount Royal departments, Public Security agents have until now been retained through renewable contracts with security agencies rather than being part of municipal staff. Starting this month, this will be a thing of the past as agents will join the ranks of other Town employees for the first time and enjoy the associated benefits. The latest contract expires on July 20, meaning the end of Public Security’s ties with GardaWorld.
The Town’s decision was driven by ongoing staff attraction and retention issues in recent years. The growth and increasing complexity of Public Security services required significant resources to train new agents at a time when the turnover rate of this position sat around 70% due to the general instability of the labour market and realities of the security industry. Given the ever-closing cost gap between outsourcing and managing staff internally, the Town of Mount Royal opted for a change of model.
This shift in hiring practices will allow Mount Royal Public Security to improve the stability of its teams and ensure its agents, officers and dispatchers can offer a more comprehensive service for garden city residents.