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The latest instalment in a series of preventive measures that were set into motion a week ago, all municipal buildings in Mount Royal will close their doors to the public as of March 19, for an indefinite period of time. With few exceptions, they will also be closed to employees and most of them will be teleworking. Our administrative services will be kept to a strict minimum.
In addition to those already closed since March 13 (i.e. the library, arena, recreation centre and country club), the Town Hall, municipal workshops, technical services, public security and inspection counters and all other Town buildings, including those in our parks, will now also be closed to the public. All our general public activities have been suspended since March 13 and will remain so for the next few weeks.
If necessary, contact us
Until the municipal buildings reopen, communications by e-mail or telephone (514 734-2900) will be the only possible means of communication.
Residents are invited to use the Mount Royal website (www.ville.mont-royal.qc.ca) if they are looking for general information and to take advantage of online registration forms and services whenever possible, keeping in mind that the forced reduction of our services will cause delays of all kinds.
The Town will continue to share regular updates through its various communication tools to inform residents of any changes to municipal programs and services.
Essential services are maintained
Our Public Security patrols and the various collections offered by the Town will not change, although in the specific case of the recyclable materials collection it is important to know that throughout the duration of the preventive measures, only the bins will be collected.
As far as Public Works go, only critical interventions (e.g. snow removal, repair of a leak in the water system) will be maintained.
The water supply is in no way threatened.
Administrative services are reduced
The Town intends to serve residents as well as it can, but will face many challenges.
In a telework context, the use of individual phone numbers to reach our personnel will likely prove problematic. The Town Hall reception desk (514 734-2900) will remain operational and should be able to relay your calls efficiently while our buildings are closed.
As long as Canada Post services are maintained, we will continue to receive mail. However, due to obvious limitations, if mail is received, it may not be immediately opened and processed. It should be noted that the document chute at the front of Town Hall (90 Roosevelt Avenue) can be used to deposit cheques, forms and other small documents.
Without prejudice, suppliers and other contractors whose transactions are already being processed should see their files advanced, but without any guarantee as to the time frames to be anticipated.
Town Council Meeting on Monday, March 23, 19:00: by webcast
Due to the exceptional preventive measures currently being taken against the spread of the coronavirus, this meeting will be held in camera and webcast. Keep an eye on the news section of the Town's website for more details as they become available.
Issuing of permits and Planning Advisory Committee (PAC)
The meetings of the Planning Advisory Committee are suspended until further notice. Until the reopening of our service counters, it will be possible to submit plans, but only by e-mail (email@example.com). However, it may be difficult to obtain a permit from our inspectors. Each new application will be dealt with on a case-by-case basis.